I completely understand the frustration. I am going through the same process and before starting the mortgage application USAA has run mine and my wife's credit twice without our permission. I am still waiting on an explanation and for those inquiries to be removed from my credit but no luck so far. I am minutes away from going to social media. I know it seems small but this is a trending issue with USAA as they have opened themselves to more third party services. Standards are not being maintained.
I am in the process of purging USAA from my financial life and although this is proving to be difficult and time consuming I feel its the only way they are going to get the point. I wish you the best on closing and my apologies for using this venue to vent.
Well, it was quite the whirlwind, but we finally got the support we needed from USAA with their membership advocacy specalist, Teresa. She was wonderful, helpful, and responsive. All of the qualities that we've grown to love about USAA with our other services.
We WERE able to close on Friday afternoon (originally scheduled to close Thursday, 8/14, then given an 8/22 closing date). Unfortunately, as is often the case in these situations, a delayed closing caused a bit of a domino effect with all of the agents, sellers, and buyers. We're still working through the stress and inconvenience of that, but are starting to "clear the dust" on the situations.
I will certainly give credit where credit is due. Once the problem was escalated, USAA moved mountains to make sure that our needs were taken care of and we could not thank Teresa enough.
I'll be very honest and say that it would be extremely hard to convince us to use the mortgage services again, but we will definitely be keeping their other services.
How were you able to get in contact with a membership advocacy specialist. I was scheduled to close tomorrow, however I have been waiting for more than two weeks to see my Appraisal, which I know USAA has received. So needless to say, I will not be closing tomorrow. All i hear is that the underwriting department is behind a week. I am so tired of hearing that, all I want is the Appraisal report so we can get the ball rolling and correct the deficiencies, if any.
If you have not heard from a member advocacy specialist already, please email us at firstname.lastname@example.org with your member number and best way to contact you so we can ensure someone is looking into your situation immediately.