Thank you for sharing. We would appreciate the opportunity to speak with you and look further into your policy details before you decide to look elsewhere for insurance. Your feedback is very important to us and we look forward to speaking with you in more detail. An insurance specialist will be reaching out shortly. Thank you
Frustrated Ex Ref -
Good morning and Happy 4th of July! In reviewing your account, I do see where a request for a callback was submitted immediately after your first post on late Friday afternoon. I apologize that proper expectations were not set initially to advise a callback could take up to one business day. I will gladly check to see if a subject matter expert is on duty today and ask that they follow-up with you despite the fact you have cancel your policy.