We were supposed to close yesterday (6/1). We were actually sitting in the lawyers office when they informed us that USAA had cancelled the closing that morning. USAA never bothered to contact us about the cancellation, I had to call them upon learning about it.


Now they're trying to say they had the 15th as the closing date. Despite the copy of the closing letter I sent them with June 1st clearly stated on it. And an extended phone conversation about why, exactly, many people choose to close on the 1st of the month (to push the first payment back another month).


So, yeah, we're now being told the best they can do is maybe the 10th. Well, guess what? We have to move out of the apartment we're in on the 7th. Never mind having all the utilities set up, movers and appliance delivery arranged, etc. becasue that can all be rescheduled (it's a pain in the rear though). I've got movers scheduled for the 6th, but nowhere to move my stuff to, and it can't stay here either.


There is a severe lack of communication on USAA's part. The guy I've been in "contact" with is one of those "call and leave me a voicemail and I'll call you back when it's convenient for me" types. Which could be 5 minutes (once) or several days later (usual).


Good to know

Thank you for your comments and posts. I was just considering using USAA but now will stay well clear!

Dear Loopy, Oh no! We can help connect you with a service specialist. I have sent this over to our contact in the mortgage department and they will be getting in touch with you as soon as possible. Thank you for reaching out here in community. Let us know how else we can help.

Your USAA rep sounds pathetic and maybe they should reconsider his continued employment there