Been with usaa for 22 years disappointment is an understatement. Refinanced my house and was treated like mud on their shoe. I am done doing business with usaa. Customer service is not the same anymore hope none of you have to deal with Patricia (high and mighty) XXXXX.
We appreciate you taking the time to share your experience. This is not the type of service we expect for our members. Your comments have been shared with a colleague in the mortgage who will research this matter further and reach out to discuss. We appreciate the opportunity to address your concerns. -Gus