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Contributor

Been with usaa for 22 years disappointment is an understatement. Refinanced my house and was treated like mud on their shoe. I am done doing business with usaa. Customer service is not the same anymore hope none of you have to deal with Patricia (high and mighty) XXXXX.

1 REPLY

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Steph1086,

 

We appreciate you taking the time to share your experience. This is not the type of service we expect for our members. Your comments have been shared with a colleague in the mortgage who will research this matter further and reach out to discuss. We appreciate the opportunity to address your concerns. -Gus