I thought USAA held the home mortgage but had decided to use Nationwide to service the loan. Now Nationwide is telling me a recast is not possible because the investor that owns the loan (not USAA) does not allow a recast. That is different from earlier responses from USAA, what happened?


Forest51, we can certainly understand the concern. We will be happy to review and reach out to you regarding this matter. We appreciate your patience during this time. ~Jen