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Contributor
I thought USAA held the home mortgage but had decided to use Nationwide to service the loan. Now Nationwide is telling me a recast is not possible because the investor that owns the loan (not USAA) does not allow a recast. That is different from earlier responses from USAA, what happened?

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Forest51, we can certainly understand the concern. We will be happy to review and reach out to you regarding this matter. We appreciate your patience during this time. ~Jen