Yes, USAA and their third party taxpayer Corelogic failed to pay my taxes this Fall. USAA wired the money to Corelogic, THEIR hired taxpayer and they DID NOT pay my taxes. I was selling my home and was notified by the title company that my taxes were delinquent due to NON-Payment. In order to sell the house I was forced to pay the taxes out of pocket. I checked with the Township Treasurer and she checked all Township accounts and her Corelogic account and NO PAYMENT was made. I contacted USAA MANY times in the past month and half and NO ONE has given me a straight answer NOR ever called me back when promised. I have notified USAA of the Corelogic potentially stealing my escrow tax payment. NO ONE cares. Where is my money USAA??? How come no one has ever called me about it???? I have asked several times to talk to a manager, there has never been one available to speak to. I was told they would call me back and have not. I have been a member for around 20 years and USAA should be ashamed of themselves. Terrible and abusive company. Worst Customer Service and Performance I have EVER experienced, from buying a popsicle to an automobile. I have never been treated as terrible by any company as I have been in the past two months.
Oh no @AFAMMO, I do regret to hear of this experience as we never want our members to feel disappointed. I was able to locate your profile and will engage the appropriate area for review. If additional information is needed they may reach out to you. We do appreciate your patience in advance. -Emily