Once again I’m having issues starting my claim. I’ve called and the agent said they will call me within 1-2 days. It’s been 2 weeks. I’ve called again and left a voicemail to the adjuster and they still haven’t called.

I really have to consider other home insurance companies. You would think USAA would get the message and make changes based on the numerous complaints that I’ve seen.


@Upset-mbr, I am terribly sorry to hear of your concerns with getting ahold of your adjuster. I am going to escalate your situation to a subject matter expert. They will review your file and reach out to you.

Leave USAA and never look back.  It appears that USAA will never revert back to the company they once were.  I have given up any hope of this ever happening.