Apparent change of closing with no communication, including my reaching out by email and phone.
Hello @Iamthebusyone, thank you for reaching out to us. We are sorry to hear about this experience. We have located your file and provided this feedback to our processing management to address with you by phone today.
This is not an isolated incident! I'm having the same issue. My wife took off work to sign paperwork this morning only to find out that our appointment was cancelled.. then found out that our closing documents hadn't been sent to the signing people. We've used USAA for our mortgage before and it was an AMAZING experience. This is not what I expect from USAA.