When we last talked the goal was for closing by June 1. It was stated as not guaranteed, but should be achievable. I was concerned if we didn't make that date that I would need to make another payment changing the payoff amount and requiring another delay. With the fact that a closing must be scheduled and the 48 hour waiting period we discussed I do not see how we are able to maintain June 1 as the closing date and there has been no recent communication about the schedule one way or the other. I made the June 1 mortgage payment this evening, using a non-preferred method due to the late date, with an addition fee due to the payment method.
I wrote an email earlier this week looking for a status. I also called and left a voicemail. The goal of these being to get a current status so I knew whether I should go ahead an make the next mortgage payment. I did not receive a response to either communication.
I have been told all along that it is a very busy time. I have been patient with the process. However, I have concerns about the lack of communication and lack of response to two communication attempts. This issue is not only that we discussed this date in early May and still did not make it. This issue, at this point is the slow or barely existent communications. To be honest the lack of ability to get this across the finish line is becoming an issue.
Being busy is a concept I am well aware of - I too am busy. I worked 72 hours last week, my sister passed away less than 72 hours ago, yet here I am needing to wonder about whether I can trust USAA to handle my mortgage. This should not be the biggest thing on my mind and that is your job to manage, not by making the process faster, but by keeping me informed.
I expect to have a communication, preferably email, from one of you today, Friday May 29, 2020, to at least acknowledge you are working on getting a new status with the next steps and a date I can expect to receive the status/steps.
