@Cheeb I'm sorry to hear about the experience you are having with our servicer. I would be happy to look into it for you. Could you provide me with your member number or a phone number associated with your account via private message?
See what you get when you involve USAA in a mortgage. ABSOLUTELY NO WAY I would ever involve USAA in a mortgage. I would refinance a mortgage to get as far away from Nationstar as possible!
Yes Nationstar is an unethical operation. In some cases it is illegal in my oponion. In two years, ALL my payments were on time and in the exact proper amount. Nationstar found a way to hold my payments back (not credit the account until later) so that now, they have charged me with several hundred $ of "late fees,"my credit rating has gone from 800+ to 550, and am listed as being several thousands $ past due. They even took some of the monthly interest and principal payment and diverted it to escrow yet not a single $ of escrow payment has been made by Nationstar.(nor was any due to be paid). This is a small part of the Nationstar effect.
Do anything to not get involved with USAA and a mortgage. They leasrned how to do business from ENRON.