We have received your feedback concerning the servicing of your mortgage. We would like the opportunity to personally speak with you and address your concerns. We will forward your request to our mortgage department and they will be back in the office on Monday. After they review your concern they will follow-up with you as soon as possible. Thank you! - Darrell
It seems that the current USAA management isn't paying attention to what members are saying. They made this decision and they're not fixing it. Their might be ways for USAA members to work together to exercise some control over management and start holding them accountable for bad decisions.
We appreciate and understand your feedback. Feedback is reviewed and taken into consideration. This, however, does not mean changes will occur, but the comments are weighed to see if changes can and should be made. Thanks for sharing your opinion!
@SVGM, to ensure we address every member comment, we remove duplicate posts. I've responded to your first two posts. Please be assured a follow up will be made with you. Thank you. - Rhonda