Highly disappointed as a 25 plus year member in the poor quality of both agents I tried through the Movers' Advantage program. More disturbing was when I was asked to call back to confirm withdrawing from the program and I offered feedback as to why, it felt like there was zero interest in hearing the issues, improving the service - just a scripted "we hope you'll try us again in the future" and "thank you for trusting USAA". It was like talking to a robot.
I gave two Coldwell Banker agents an opportunity to help me search for a home and compared to an outside referral, their quality of service didn't get above a 2/10 - when I reported to their coordinator after the second failed attempt, I received no response back at all.
I am not even going to consider using the lending service based on the terrible reviews and based on my experience with trying to give USAA agents my business. Very, very poor experience all around. Don't waste your time. There are many experienced, eager agents who want the commission for your sale.
