Sad to say but its time to say good bye to USAA. After this horrible experience I cant be part of this organization.
My advise to anyone looking for a mortgage, look somewhere else.
Just to be clear, I have been aproved and in closing as I am typing this message, so its not that i was disapprove.
ITs been bad enought that i will pull out of the contract.
1st - since starting the process i had ask the loan officer (Mayra) about closing cost, she quote me numbers
2nd - once we got locked in, i ask again the processor about closing cost (Rick) he qoute me a number close to what Mayra had stated.
3rd - USAA change my down payment with out consulting with me firts. What was frustrating is that i found out when i was checking up on my documents (on USAA page). I then call, spoke with another lady and she told me" Opps, your processor should had call you" REALLYYYYY,,,, then i again ask her about what will be the difference on the closing cost to include down payment and she quote me a number.
4th - Trying to get a hold of the processor its been difficult. to the point that when you get a hold of him he can notice an attitude.
5th - Now, the closing cost have pretty much double??? How is that???? But it gets better, they want me to pay up front for 15 months of insurance... Really , not only that but they also want 15 months of Taxes.... REALLY.
I spoke with the realtor about and she doesn understand why they are asking for that ammount, she stated that it is usually 3 to 5 months.
Anyways,
I trully caution anyone getting a mortage loan, please read the reviews. I did and i should had known better.
Good news is that I will be leaving USAA which i have been part for over 20 years and move my business with another, to include all my family.
Good luck... and hope you have a better time than me
