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Dear M W Hayden,
I can assure you your complaint and comments here are not going to go unnoticed. We appreciate the time you took to post your experience and would appreciate the opportunity to review your situation. Thank you for posting.
Over a year now since I posted this and still no one from USAA has contacted me.
M W Hayden, Our records reflect that we spoke with you about this concern on October 26, 2015. I will ask the team that you spoke with to reach out to you again. ~Darcy