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Occasional Contributor

I have been a member with USAA for over 10yrs. I am now in the process of purchasing a home using a VA loan and I am more than disappointed with the turn around time the mortgage department takes to process information. I was scheduled to close on 8/29/14, however, due to the back log in the underwriting department (or so I was told) I will now have to push back my closing date. I have provided any and all diocumentatuon requested of me by my LO in a timely fashion, however due to this back log, there is a possibility I may be penalized at closing due to USAA's back log because I may have to get an extention on the locked in interest rate. Please tell me how fair that is. I am more than disappointed and frustrated with this process. After doing research I realize that USAA does not have a good reputation when it comes to mortage loan applications. I am VERY DISAPPOINTED!!!

6 REPLIES

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Personal testimony from a vet who battled USAA mortgage folks for a long time... USAA is perhaps the worst servicer on the market for mortgages. Take my advice.. it actually worked, get someone else to re-finance and take over the servicing of the loan.. otherwise you're in for a long bout of getting ignored, slow-rolled and ultimately penalized. Life is too short for that kind of mess, Run, run quickly, there is plenty of competition that'd snap you up.

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SSG MB,

 

I have escalated your concerns and your closure date risk to a mortgage specialist who will be reaching out to you shortly. Thank you for sharing your concerns and please let us know if we can do anything else for you. Thank you

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I would appreciate this issue to be escalated, because I have been waiting to have my appraisal reveiewed for almost 2 weeks.

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SSG MB,

Wanted to check in an see how you are doing. Has your appraisal been reviewed?

 

Thank you

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Yes. I did receive a copy of the appraisal a few days after being in contact with you. At this point the seller an I are in the process of renegotiating the sale price based on the appraised value.

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Thank you for keeping us updated SSG MB. Please let us know if there is anything else we can help with or if you need additional assistance. Thanks again for posting here in the community. Best of luck with the negotiations.