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Sorry to hear they have dropped the ball on you. They were good with my re-finance process pretty much a flawless transaction. My initial purchase process was longer than I would have liked but that was tied to the mortgage benefits the goverment put in place that made processing take longer.
Best of luck.
dontlike,
We would like to make sure you get the assistance you need to ensure your closure happens on time. I have responded to you here, but in case you don't see that, please email us at socialmedia@usaa.com with your member number and the best way we can contact you so we can get a mortgage specialist to look at your closure right away. Thank you.