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jd01904,

Thank you for sharing your experience. I have sent your comments and current communication problem with your processor to a mortgage specialist who will be reviewing your situation. Thank you.

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Thanks Briana. I hope a "specialist" is completely separate from the processors. The service so far doesn't exactly inspire confidence. Reading many similar stories here inspires even less. Hope you understand. When exactly can I expect contact from someone at USAA? Have heard the all too vague I will return your call by the end of the business day on voicemail too many times.

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JD I completely understand your pain but unfortunately you cannot rely on their word anymore. It was always "everything is progressing great" but when it came down to it "oh we need this this and this" and I'm like the same docs I sent you two weeks ago? If the employees cared about the people they were servicing then the little extra effort it takes to make sure applications are correct wouldn't be such a mountain to climb. Let's be real...the application process is a checklist not rocket science. I'm not saying all of the processors are careless but it's clear that A LOT of them are. I made my complaint over a year ago and the exact same things are still happening today.
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Hehehe. Thanks Leesa. Not really feeling any pain unless you mean my backside. Basically, if I felt like they were trying, it wouldn't be so annoying. The impression I get is that they just don't give a d***.

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My sentiments exactly!
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Over 24 hours later....and zero response or communication from anyone at USAA.
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Jd01904,

Thank you for checking in, I will resend your concerns now.

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Dear jd01904,

I wanted to check in and make sure you have been contacted.

 

Please keep us updated!

 

Thank you.

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Yes Briana,

 

I have been contacted. Thank you for your help in restoring communication!

 

JD

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Thank you! Please do not hesitate to let me know if I can assist with anything else!