I am requesting that USAA re-review my mortgage application. I think some of my income information was not included because from all the research I've done, I should be eligible for the mortgage I got pre-approved for and applied for. After submitting the documentation and waiting patiently, I was told on the phone that the only way I was eligible was to more than double my 20% downpayment to $55,000+ or wait until October and re-apply.
I have been a USAA member for 22+ years and would really appreciate some additional assistance with my mortgage application. I have compiled a summary of my situation and am uploading it to USAA using the Send Document to USAA feature. I really don't want to go to another company for my banking and mortgage needs, but if that is the only way to get this resolved, I will have to do it. I have already met with my local credit unioin, which was a lot easier and faster than what I have experienced thus far with USAA regarding my banking and mortgages needs.
I look forward to hearing from you.
Thanks for reaching out in Community. We regret to hear the outcome came back different then what you expected. I have located your information and will have your application re-reviewed. We will be contacting you so that we can discuss the decision in detail.
Thank you, I really appreciate it. Did you look at the information I uploaded today or what was already on file? The packet I uploaded today is a concise, orderly summary that expands on what is already on file.
Thank you for following up. I confirmed that we are actively reviewing your information. I will engage your point of contact to reach out to you to address your concerns. Thank you.