That sounds like a difficult situation. Hopefully we can help. Due to the nature of your post, a service specialist would be in the best position to address your concern. As such, we ask that you please click here to provide us with additional detail and your member information. You can also reach a service specialist at 1-800-531-8722.
I'm so very sorry to hear about your recent experience with our service. While I know you've already spoken with a representative, we'd really like the opportunity to have one of our contacts in the business review your situation once more to see if there's anything USAA can do to assist. If you don't mind providing a few additional details, by clicking here, we can have one of our team members review your account. You may also send an email to firstname.lastname@example.org.