They wont even work on your loan untill you make an offer. They told me i am good for 380k prequalification....that should have tipped me off at the go. Absolutely horrible, they set you up for failure by not giving you realistic numbers on a case by case basis on the properties you look at. They let you make an offer and THEN they will tell you how much it will cost. WTF!!!


Hello and thank you for sharing your concern regarding our mortgage services. We would certainly be willing to engage our mortgage department to address your concerns if that is ok with you.  A mortgage specialist will be in touch within 24 hours from Monday. Thank you! - Darrell

I totally understand the situation you've been put in. My family was subjected to a similar situation. It's horrible and I'm sure USAA members need to be aware and so does the public to bring national awareness to such practices. 


We appreciate your willingness to share your feedback. We acknowledge that you have recently spoken with us and we are thankful for the opportunity to address your concerns. We will be sure to log all feedback that you have provided. If you have any further issues to discuss please do not hesitate and reach your point of contact directly. ~Thank you. Celeste