Is phone system down or everyone on vacation?

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Contributor

I have been trying for the past two days to contact USAA to complete an in-process mortgage application. Each time I call, I am told that the offices are closed. I am calling during posted open hours. What gives? About to take my business elsewhere.

2 REPLIES

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hi nic24,

I apologize for the trouble reaching us. Please give us a call, we would love to assit with your mortgage application.

 

Phone Number: #USAA (or #8722)
Call our shortcut number Shortcut Number (Opens Pop-up Layer) to reach
us from a mobile phone


1-210-531-USAA (or 1-210-531-8722) Phone Menu Tips  for New and Pre-approved Mortgage Loans (Opens Pop-up Layer)

1-800-531-USAA (or 1-800-531-8722) Phone Menu Tips  for New and Pre-approved Mortgage Loans (Opens Pop-up Layer)
Hours of Operation: Monday to Friday, 7:30 a.m. to 7 p.m.

All U.S. time zones (except Alaska and Hawaii).
Time zone is determined by your phone's area
code. Alaska and Hawaii codes use PT.
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My advice--don't do it!!  You will be completely frustrated with the new system, and you'll wish you never started!!!  Trust me and if not, google it....