Is there a particular reason why USAA is not providing investment or second home mortgage loans? The reason I got over the phone was something along the lines of a "change in systems" that didn't quite addressed why or if the service is going to be provided again in the near future. Customers now have to seek assistance outside of USAA and deal with yet another financial institution. It is frustrating specially when the justification for not doing it is vague. Please advise.
Unfortunately we don't have much of an update either. As the systems are being updated, these services are currently on hold. When we do receive an update, we will surely post here in Community. If you do have any other concerns or comments, I recommend sending us an email to email@example.com, along with your member number. Thank you.