@2&3, I am sorry to hear that you didn't have a great interaction with our insurance specialist when you inquired to get a quote for your insurance needs. I certainly understand your reasons for disconnecting and know I have forwarded your experience to appropriate area for further review. Thank you for your patience. ~ Marco
I remember a few years ago when USAA was at the top of my list of companies for customer service. In recent years several exclusive services were discontinued and a decline in the level of customer service was noticed. I'm not sure what led to this, but I've since moved some of my business away from USAA after over 10 years. It's quite ashame to witness these declines in real time.
Hello @GI JOEY, this doesn't sound like the level of service that we pride ourselves on and want to provide to all members. I'm sorry for the frustration with discontinued services and the service you received from us. The last thing we want is to lose your membership. Based on the info you've told us, I'd like to have things reviewed further on your behalf. If there is a specific concern we can review together, can you please tell us more about what happened? I want to make sure that we're are addressing things properly. -Lori G