This is the worst company (so far) that I have encountered to try to get an insurance quote. They try to make you think they are engaging in small talk with you, when all the while, they are gathering information about you for their decision to give you a quote. They do not listen to what you have to say. I know this because they ask the same questions over and over, after you have answered them. I called to ask for a homeowners insurance quote and gave the agent all the particulars. The agent said “ok” and in his next sentence asked me all of the same questions. I am not on the phone for small talk. This is business. I told the agent he is already at work. I have to go to work. I asked if we could just get my quote completed. He was so cavalier about it. They must have a great union or no fear of job security because the service is horrible. All I could do, besides be verbally rude, was stop the conversation and hang up. So I did (stop the conversation and hang up).
But from reading the posts in this forum, it is obvious that we are out here “preaching to the choir”. No one in USAA is reviewing what is being said. No one in USAA cares because they know primarily all military and ex-military personnel are drawn to this company. So, if they have our service for life or for a moment, it doesn’t matter. As long as America has a military they will have customers.
Shame on you, USAA, for not living up to your motto and advertised standards of SERVICE & CONDUCT. At this moment I deplore you from top to bottom and all the people that hold positions in and with your company. It is despicable when a company is deceptive in its practices. Up front transparency is what is implied, and what should be practiced.
