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Occasional Contributor
USAA treatment of me during the claims process has been absolutely inhumane. I've been a customer for nearly 20 years and I have never been treated this way by any other insurance company prior to joining this organization. USAA has shown me that when it comes to providing

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Hot Pink Unicorn,

 

I have located your account and see that a claims team has been working diligently on concerns you have posted in this forum previously.  I will quickly escalate your latest comments to the subject matter experts working on your account so they can provide you with the necessary follow up.