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Contributor

I AM VERY DISAPPOINTED WITH THE MORTGAGE DEPARTMENT. TO START WHEN I RECIEVED THE TAX BILL ON MY HOME IN OCTOBER MY WIFE IMMEDIATELY SENT IT TO USAA. I THEN CALLED THE MORTGAGE DEPARTMENT AND THEY TOLD ME THAT THE TAXES WERE TO BE PAID BEFORE THE END OF THE MONTH OF OCTOBER. IF THEY HAD BEEN PAID BEFORE THE END OF THE MONTH WE WOULD HAVE RECIEVED A DISCOUNT ON THE TAX BILL! THEN IN NOVEMBER I RECIEVED A NOTICE FROM THE ESCROW DEPARTMENT THAT THEY DID NOT HAVE THE CORRECT PARCEL NUMBER, I THEN  CALLED THE SHERIFF'S OFFICE AND ASKED THEM TO SEND THE CORRECT PARCEL NUMBER ON THE TAX BILL TO USAA AND THEY VERIFIED THE NUMBERS AND SENT IT AGAIN. I WAITED A FEW DAYS AND THEN I CALLED AGAIN AND THEY HAD NEVER RECIEVED THE BILL! I CALL THE SHERIFF AGAIN AND HAD THEM TO SEND THE BILL TO ME WITH THE INFORMTION THAT I REQUESTED FROM THEM BEFORE AND I RECIEVED A FEW MINUTES LATER AND THEN I CALLED USAA AGAIN. I WAS TOLD TO EMAIL A COPY TO THE MORTGAGE DEPARTMENT SO I SENT IT REPEATEDLY UNTIL I RECIEVED A CALL SAYING THEY HAD RECIEVED IT. NOW 5 DAYS LATER I RECIEVED ANOTHER LETTER IN THE MAIL AND THEY ARE REQUESTING THE PARCEL NUMBER AGAIN!!!!! I AM WONDERING HOW MANY TIMES THAT I HAVE TO SEND THE CORRECT PARCEL NUMBER AND NOBODY CAN TELL ME WHAT I HAVE TO DO TO GET THE CORRECT INFORMATION AND NO ONE WILL CALL ME TO TELL ME ANYTHING!!!!!!!! I AM A LONG TIME MEMBER OF USAA AND I AM THINKING THAT I MAY HAVE HAD BAD JUDGEMENT IN GOING THROUGH USAA FOR MY MORTGAGE!!!!! DURING THE TERM OF THIS CONFUSION I HAVE SPOKE WITH THE SUPERVISORS ON DUTY EVERTIME THAT I CALL AND THEY GET MORE AND MORE DEFENSIVE AND THEY ACT LIKE IT IS MY FAULT FOR THEIR MISTAKE!!! I HAVE SINCE ASKED FOR MY MORTGAGE TO BE REMOVED FROM ESCROW AND THEY SAID THEY WOULD SEND THE REQUEST IN, I REALLY WONDER IF THAT EVER HAPPENED? STILL NO RESPONSE FROM THE INCOMPETENT DEPARTMENT THAT CONTROLS MY MONEY GOING OUT TO PAY FOR MY TAXES HOW MUCH MORE DO I NEED TO DO??????

1 REPLY

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jenloveschip2001,

I am so sorry for the confusion and would like to get a specialist to review your situation. if you could please send us a message here with the best way to contact you. Thank you