Hello @Rae337, I'm sorry your family has been impacted bye Hurricane Delta and Laura. I hope everyone is safe and doing okay after. I also want to apologize for the experience you've had with the recent claim and definitely want to have this reviewed further on your behalf. I was able to locate your account and want to confirm I'm forwarding our conversation to the best team to review. -Lori
No way I would put with this. I would leave USAA immediately. USAA has to honor the policy for damages when it was in effect. Think about what they are going to do to you (rate increase) when the policy renews as well the customer service you will receive if you have another claim. This version of USAA is not the version of the past. USAA's growth at all costs has destroyed this once proud company and made the CEO and upper management very wealthy (Google USAA CEO compensation) . It is an absolute shame what has happened to USAA. Many people suffer so that a few people can become very wealthy.