The same is ture about their auto loans. They would rather push us off to an company like CarFinance than give a service member a chance. Other than Car Insurance, I am starting to lose faith in USAA Banking and may start looking at moving my banking accounts somewhere else!
I agree I have been with my previous Credit Union Over 10 years and all my retirement funds go through the account. I couldn't qualify for not one loan at that institution and they pride themselves on being member focused as they say. After this I moved my checking and savings to USAA after a researching about them and teir connections to Former and current service members. USAA's cute little ads about being member focused and all that propmted my move here and even as a new member at this institution a former Service Member of my country cant get not one loan approval. I dont feel anything other than a credit score number with this institution or any other that I have been with. I think it is absolutelly awful that we serve our country to limitless ends and get treated this way in todays times.
We had a similar situation. We had 100% cash backed collateral for a home loan and excellent credit scores, but wanted a mortgage to allow us to save for retirement, take a vacation, have some significant long term savings, etc. and at the last minute USAA said we wouldn't be approved for the mortgage even though they pre-approved us. We ended up paying cash for the house since they told us we were not approved just 3 days before the scheduled closing. We lost all the fee's and time jumping through hoops just to end up paying cash in the end...which would probably have gotten us a better deal on the house if we had just told the seller we were paying cash up front and could close buy the house in just a few days instead of a month or so. NEVER going back to USAA for a home mortgage if we wish to have one in the future. It ended up costing us money and we didn't even get the mortgage.
I am very sorry to hear of your recent experience with us. We truly value your membership. While I cannot change what has already happened, we would like a second chance to see if there is anything we can do to help you. If you would like, you can complete this form. We look forward to hearing from you.