How do I set up automatic payment for my mortgage

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How do I set up automatic payment for my mortgage?  I have attempted this several times with no success.  Who do i contact to discuss why the automatic payment is being rejected?

6 REPLIES

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illearth,

Thank you for your comment regarding your mortgage payment. Due to the nature of your post, a service specialist would be in the best position to address your concern. As such, we ask that you please click here to provide us with additional detail and your member information. You can also reach a service specialist at 1-800-531-8722

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This may be an old message, so reply is for someone else who is searching. To set up a payment online through USAA Mortgage, first you have to click on the Mortgage Loan tab  on your "My Accounts" page then click on "Manage Account," followed by "Continue." On the right side of the screen, there is a list of options under "I Want To" in blue letters. One of the options listed is automatic payment. Hope that helps anyone else who is looking. 

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Thank you for your input Macrina! We appreciate your participation in Community and your membership!

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Ok, this does not help at all.  I've searched all over for this "my mortgage" tab and there is no such thing.  I've followed the directions in the letter sent to me. Does this no longer exist?? I'm getting really frustrated trying to do something so simple.  I don't understand why I need to update this in the first place.  I mean nothing has changed!!!!

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@Palmer Utley, I will have your information forwarded to a mortgage specialist for further review. They will follow up with you when in office. ~ Samantha 

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@Palmer Utley, Your mortgage is sub-serviced by NationStar mortgage. Since the prior direction was not helpful to you, please contact NationStar, who will be happy to help you ensure your automatic payment gets updated correctly. They can be reached at 1-855-430-8489. -Steven