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Why did USAA change their home page and some of their features. I have two years to complete my claim and I can't find my status. I push the Claim status button and it ask me do I want to report a new claim as if my open claim does not exist anymore. I need to upload new documents USAA. Stop changing the way you navigate through the website. I hate this last change they did. I used to be able to see all my old claims for vehicle and home. I feel like they're being sneaky....
I'm truly sorry to hear that you're experiencing difficulty in location the prior claims. I have escalated this concern to the appropriate team. These reviews can take several business days but are addressed as soon as possible. We appreciate you bringing this to our attention and we want to thank you for your patience. – Heather