I keep calling and the wait line is over an hour for home insurance adjuster. This is not service. I thought USAA understood service

1 REPLY

Hello @silverink. I do apologize for the long hold times you are experiencing. I'm sure you are wanting to get this handled as soon as possible. If you'd like, you can send us a PM with the details or questions you have for us. I will send them over to the team handling your claim. They would then reach out to you in several business days. I know this isn't the fastest option, but it does prevent you from waiting on hold. We do appreciate your patience and I will certainly be submitting feedback on your behalf in regards to the hold time. - Heather