We received our approval, no changes on income or debt. Was told that once we submitted proof of pay from one income that we didn't meet requirements. After they contacted us over and over to keep searching for a house. Do NOT use USAA for mortgage as they have stated their process is a lot more ridiculous than others. Currently looking at cancelling all accounts with USAA. USAA u do not support military families.




Thank you for posting in the Community. We regret to hear of your experience with a home purchase. I have shared your comments with a colleague in the mortgage area for review and response. We appreciate the opportunity to address your concerns. Thank you-Gus