Hello @James medic, I regret this has been your experience and understand your frustration with this situation. Your membership is very important to us and we want to help in any way we can. I will reach out to our claims partners to review your situation.Rest assured someone will contact you to address your concerns. Thank you for reaching out. ~Nekeysha
This certainly is 180 degrees out from my experiences. A few years ago I had a rather major wind damage claim. USAA sent an outside adjuster by, which I found unhelpful. I called and they immediately sent the next day a USAA adjuster who normally did not handle claims this small. I showed him pictures of personal items lost, he examined the damage and put a check in my account, less depreciation which was to be added when damage was repaired, the same day. Advised me of some inflated estimates I had from contractors which allowed me to seek more reasonable assistance. Even included a new roof for my entire house when only 1/4 at most was damaged. He continued to call at least weekly to check on the progress and as soon as work was completed he came by and reimbursed me for depreciation.
Hi @Swampy or Skinny, thank you for sharing your experience with our members. I am delighted to know that you were satisfied with the level of service you received. Thank you for trusting USAA. ~Nekeysha
@Lov3ly, thank you for the feedback. We definitely do not want our members to feel uncomfortable when submitting a claim. I located the file and reviewed the notes. A claim specialist will be following up with you to discuss the status of the claim. - Ina