I been with USAA for over 20 year, and I believe to have been loyal to you. Last week I had an issue with getting roadside assistance, and you did not care of what my situation was (and never got resolved) so today I called you since now I'm wondering why I stayed loyal you about my home owners insurance (which I'm paying to much), and your representative told me that it was that high because to many people have put claims in. (I have zero) when I ask her why I was being punish for others claims, she explain that's how insurances work. When I told her I was going to shop around for a new insurance she told me that it was my choice, this is not the USAA I remember. I am looking to remove my home and auto insurance and eventually my investment and backing all together.
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Smart move leaving USAA.

@Goose4x4t this isn't good to hear and not the member experience we want anyone to have, I will forward this to be reviewed and we will reach back out to you. - Ralph