I've had USAA for about 10 years now and it seems like every year there service gets a little worse and they become more profit driven and less service member focused.
My first mortgage through USAA went absolutely horrible as my agent was unavailable, disorganized, and terrible at communicating. Now where about to buy our second home with USAA and we're only days into the process and I'm already disgusted. The numbers my mortgage specialist when I locked in my rate gave me for insurance/taxes weren't even close to what they turned out to actually be, which puts my overall payment (principal, interest, taxes, insurance) about 100
