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Been with USAA for twenty years in NJ and now five in Alabama. Never a claim. But now find the rates too high and the contact personnel need training. Don't need the bells and whistles or talk with a different associate every call with a different explanation. Don't want the supermarket approach.

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@len22, I'm saddened to read that our rates have been increasing for you and am happy to see how we can help. Have we had a chance to review your policies to make sure all applicable savings are already being considered? ~Danielle