So after several complaints I am finally offered assistance with a claim I tried to file years ago.  After proving I actually communicated (thank goodness for emails) I was allowed to resend all the documents.


Then I am told, too late - even though proving otherwise.


If you are Deaf, you are screwed by USAA - I am beyond angry.  None of my claims get paid, because I can't call nor send an email that anyone "acknowledges" as received.  Despite proof.


Like I want to find a lawyer to help me with this?  Are you kidding me????



@Deaf not dumb, I'm sorry to hear you have not been happy with the claim service we provided. I would like to escalate your concerns to a subject matter expert for review. Please send me a private message with  your claim number and phone number so I can locate your claim file. -LeKisha