I have been a USAA member for a very long time. Recently I contacted USAA about homeowners insurance. I spent 10 minutes filling out the survey only to be told I would have to call. When I called the automated system automatically routed me to rental insurance. Then I was told USAA would need to transfer me to a special department. I waited 20 minutes on hold and was then disconnected. I am still trying to get a quote. USAA management what is going on? I expect more from such a good company.
John Q Customer1,
We can see how this was a frustrating process you had to go through regarding your recent quote. We are in the process of identifying your account and a representative will call you regarding your concerns.