Home Characteristics

[Leovy]

Why USAA can not add my 14 Panels Solar System? I complaint about this twice and seems that no one cares or know how to ADD it on my Home Characteristics. These solar panels were constructed since April 2020. I mentioned also my Metal Roofing that was built in 2015 that was NOT also included or stated on my home characteristics. So this means that USAA was not liable for anything happens to my house, right?

[USAA Social Service]

Hi @Leovy, we aim to provide exceptional service to all of our members every time and I'm sorry to learn of your disappointment. I'm engaging a specialist to review your information and address your concerns. -Paula

[Bigbb]

"provide exceptional service to all of our members every time"  What planet are you living on?

I won't hold my breath waiting for a response.