I had the same experience with my purchase in 2008 with USAA. They finally got everything to the table, but it came late and was very frustrating. I wanted updates and never got them. My loan was quickly sold off to another company too. Best of luck. I know it is frustrating, but they will get your loan done in time, but it will be stressful.
I escalated your comments late last week, and wanted to check in to make sure a specialist has been in touch to make sure you all are getting the services you need. Please keep us posted and do not hesitate to let me know if you need anything. Thank you.
I understand as well your frustration. I bought my first home with USAA in 2007 and now I'm purchasing my second home but the experience has been totally different and really frustrating. I was enrolled in the Mover's Advantage program and I was doing my own looking and suggesting places to look at which I informed the coordinator of when he called to check on a weekly basis. He told me that was backwards as well and he was sorry. When I finally found a home it's a short sale that takes longer I'm not looking to close until July but the prequalification letters are only good for 3 months. So when I called to extend three weeks out I was told to call back closer to the date, called back I was told the system was being switched and they could not do anything call back the following Friday. I was told the same thing again becoming very frustrated and I was appalled when I was told seek a loan elsewhere and come back to USAA to refinance they would be happy too! After speaking to several reps I spoke to a supervisor who just repeated everything the representatives said shortly I recieved a message to call back Monday the state was added to the new system. I had to redo a whole application because the information doesn't transfer from one system to the other and I was on the phone for over 90 minutes mostly on hold after all that the expiration date is a month from tomorrow really?
I am having the same experience. I sent in the documents required with the initial packet, then went a week with no word. Finally heard from my loan processor (which was one of the 2 times that i have spoken to him) a few days later. Gave me the generic "we will contact you when we get more information" speech. I have emailed, faxed, or mailed in every document that I can think of. I check online almost every day to make sure that I am on top of this. I feel like I am the loan processor- The most frustrating thing is that when I call, he is never there and I leave pointless messages that never get returned. I have even left a message for his supervisor that hasn't been returned. The documents that finally showed up on the "to-do" list are all ones that I mailed in with the original packet. When i finally got to speak with someone, she said that she sees the documents, but due to their new system...the underwriters must have overlooked them. NOT MY PROBLEM. My purchase is the 2nd of 3 sales, and needs to run smoothly in order for my father-in-law to purchase his new house...and it is not. There have been things that I have mentioned maybe 3-4 times. It is like i am a stranger every time I call. I am more than upset and I should have listened when the family told me to go through a different company. There is no reason why their dereliction of duty should be our burden to bear. If I don't do my job...I would get fired. Plain and simple.