I appreciate you taking the time to share your feedback in the Community. I regret to hear of your experience with our mortgage area. This is never the type of experience we like hearing from our members. I have taken this opportunity to share your concerns with a colleague in the mortgage area. They will research your experience and reach out to address your concerns. I hope we can restore your trust in USAA. ~ Gus
Consider yourself lucky that you got out when you did. I am currently in the process and I can tell you it is not worth the stress. Go with almost any other company and you will do better. I made the mistake of picking usaa based on one factor of the loan instead of looking at the overall picture, failed to read these boards, and now I am regretting ever having engaged USAA, but am hostage to the process. I am days away from pulling the plug on this and heading back to quicken or new penn, who know how to get it done and communicate effectively.