I have been a USAA member for almost 25 + years.


I have been trying for over two weeks to secure insurance for a home we are purchasing in Satellite Beach, FL. 


The house is apparently not in USAAs database and tech support has been unabble to fix the problem.


Ironically, the house is in a well established sub-division adjacent to a military housing complex. 


I see this as a leadership problem. A human needs to intervene and write this policy. USAA can fix the database problem later.


I am trying to meet a tight closing date and cannot wait much longer for USAA to figure this out. If this is not reconciled by COB Monday, I will be forced to get the policy elsewhere. If  you force me to do this , I will move all of my policies and cancel my membership.


Please fix this problem.







Dear waver rider,


Thank you for posting in Community. One of our insurance specialists is currently reviewing your concerns and will be reaching out to you directly by phone today.