What a surprise. I have been a cheerleader for USAA for 53 years, ever since my first car loan with them. I am now in the process of buying a house to rent to my niece & nephew, and have completed all the contract signings, and found out his morning that USAA is suspending all rental loans as of this morning, including those in process!!! I am now hung out to dry, may lose my earnest money deposit, and am scrambling to find an alternate mortgage source. I simply cannot believe that USAA would renege on their promises with respect to the loan in progress. When I called, the rep was sympathetic, but said it was a corporate decision, "above her pay grade", and there was simply nothing they could do. USAA has always been my "corporate hero", showing that ethics and business sense can co-exist. Always reliable, always helpful, but now apparently unable to continue as before. Another fallen giant. How sad.
