Please tell me where to go to file a complaint with USAA. This is the second complaint with the same claim...the poor communication and lack of member service has continued but it is only with THIS home insurance claim. I intend to submit a grievance with USAA and a formal complaint with both the Better Business Bureau and State Insurance Commision. Look at the timeline and lack of responsiveness from USAA.


@CMD1, I am sorry to hear you have not had a positive experience with your claim.  I have asked a business specialist from our complaints department to investigate your situation further and to follow-up with you. Again, I apologize for any trouble you are having with the claim. Thank you for reaching out to us. -LeKisha