Greetings,
I hope this finds all of you well. I am writing you on behalf of my Dad. Recently, he filed an insurance claim to get some help paying for a roof replacement. I currently live in the house, but he owns it. Unfortunately, USAA has denied the claim twice now. Im not sure if me writing this letter will help, but I figure it hopefully cannot hurt. I just want to give you some more details and a little backstory on my Dad, our family & our long history with USAA.
My Dad Will turn 81 years old next month and still works 40+ hours a week. He is the most generous man you could ever meet and has spent his entire life taking care of and looking after other people - not just our family, but countless people that needed assistance over the years. He has never been one to ask for help, but he could sincerely use some right now to help pay for this roof replacement. Im not sure exactly how long he has had USAA home insurance, but he has had USAA car insurance for the last 50 or 60 years and has never had so much as a late payment - not one single time in all those years. My Mom Who passed away a little over 10 years ago, also had USAA car insurance for a similar amount of time. I myself have had USAA car insurance since I was 16 years old which was almost 31 years ago. My Sister also had USAA car insurance for a number of years. My family have been active members of USAA collectively for over 200 years. Conservatively speaking, over that time USAA has probably received somewhere in the neighborhood of $750,000 to $1,000,000 or more from my family.
My Dad is not a greedy man or would ever ask for something he doesnt justly deserve. All he’s asking for is any kind of assistance with this roof replacement claim. I have lived in this house for the last 10 years. The roof has suffered hail damage on numerous occasions. Unfortunately, I did not realize the extent of the damage until I had ceiling drywall start to fall down. Like many people, I have been overwhelmingly busy since the start of the COVID pandemic. I work at Home Depot and because we are an essential business & I am an essential worker, I have been working 70+ hours a week since March & that definitely contributed to a delay in making my Dad aware of everything going on with the house. When he first filed his claim, he wasnt sure what would happen. I kept telling him not to worry about it because we have never once failed in paying USAA - they certainly would not fail us in our most desperate time of need. I reminded him that in the 200+ years we’ve had USAA insurance, you could count the amount of claims weve ever filed on one hand. He kept saying how neither of us have the money right now to pay for the entire thing. I told him over and over again: its OK, we have USAA and they will definitely take care of us - as loyal as we have been to USAA, they would certainly repay that loyalty in the form of some kind of financial assistance now. So far, you are proving me wrong. I am completely baffled and heartbroken by your denial of this claim. It just doesnt make sense to me at all.
My Dad was in the Army and served his country way back in the 1960s. Growing up, he always told me because of his service to our country we had the extreme privilege of calling USAA "our" insurance company. Ive spent my entire life being so proud to have USAA insurance. That pride of thinking my family has always had THE best insurance on earth has now been shaken & dismantled. I am writing this letter with the hope that it reaches the right person who can do something to help us. Literally, any amount of money would be a great help to us right now. The fact that you denied this claim and offered absolutely NO assistance whatsoever is beyond all comprehension to me. When he first told me the claim had been denied I was in complete disbelief and still am.
Im asking you to please help me help my Dad right now & help restore our faith in USAA. Please do the right thing & help me prove to him that USAA still is The Greatest Insurance Company in the world. Again, we have always been there for USAA and right now, we just really need USAA to be there for us!
No matter what happens, thank you in advance for your time & assistance with this,
Sincerly,
Army Son
My sister who again is also a member of USAA asked me to attach her message:
Good Afternoon,
I just wanted to reiterate what my brother has already expressed about our father. He is so kind and absolutely the most generous man one could ever meet. He has paid for several family members house payments when they were in times of need and never once asked for anything in return. I would like to add on to the trust that our family has put into USAA all of these years. My husband and I have both had car insurance since we were 16 years old with USAA and have always had homeowners insurance for a combined amount of time of close to 60 years. We would never have dreamed of going anywhere else for insurance purposes until now.
I hope that you will put some careful consideration into rethinking this claim and what even a portion of the roof coverage would mean to our family and the trust we have put with USAA all of these years.
Sincerely,
Minneapolis, MN
