I am sorry to hear about your recent issues, I would like to get someone in contact to help. I have passed this along to our bank for review, and someone will be in touch with you. Thank you.
I have a similar story. The Mortgage process with USAA was a complete NIGHTMARE and ultimately delayed our closing date by more than 2 weeks! Andrea XXXXXX was rude and impossible to get a hold of. USAA tries to tell you they will fix everything and they know there are issues but we closed well over 18 months ago and it appears they haven't fixed anything. STAY AWAY FROM USAA MORTGAGES!!!! Also, don't waste your time telling them your story over the phone. They will listen and tell you how they will fix things but it's all LIP SERVICE. Just learn from the experience like I did, and save your time by not dealing with them on the phone. Steve
I have sent your comment over to our mortgage department and asked that a representative reach out to you to discuss your closing. Thank you and good luck on your closure!