I was able to get ahold of my loan processor and they have been fantastic. I also spoke with a representative who checked in on the progress of the situation and they were super helpeful as well. I was informed upon processor assignment that I was able to simply send in the documents directly to the processor. The USAA personnel have been great, but you might want to work on that site document upload module, or at least have the information about ability to send the documents directly to the processor readily available.
Thank you all for your help, and I hope this information can assist others.
I've had a LOT of difficulty with the website. Active claims disappear. I have to find a Guru to get them back. Then the upload doesn't work. Which is frustrating when you've assembled tons of medical EOB's and the like and expect to get the job DONE. Now, I can't assess my claims in Google Chrome, but can see them in Safari on a Mac. BUT the upload is the Spinning ball of neverneverland. I am running Yosemite as I hate El Crapitan on my older iMac.
I am sorry to hear about the website problem. We appreciate your feedback, and I have notified a business expert who will review your concerns in closer detail then contact you.
I have also experienced IT issues related to this. I logged on to USAA in the attempt to upload from 3 different computers and 2 different internet browsers and the same outcome arose. I have attempted to call USAA tech support and no route cause was found and the event is still occurring.