USAA issues pre-approval letters for vacation home mortgages and suddenly decides to change their policy and discontinue 2nd home mortgage coverage without informing the pre-approved member of this change. Great customer service -NOT - Shame on you!! We are soooo done with USAA.πŸ‘ŽπŸ»πŸ‘ŽπŸ»πŸ‘ŽπŸ»


Dear AKMoose,

We would like to get some more information about the disconnect between our policies and the pre-approval! A mortgage specialist will be reaching out to you shortly. Thank you for posting.

5/5/15 pm - No word from the Mortgage specialist yet.!!!

I will follow up and make sure someone reaches out. Thank you for keeping me posted!

Update: May 12, 2015
Still waiting for the Mortgage Department to contact us. REALLY!!!!

Hi Akmoose,

Wanted to check in on you again, from my end it looks like we have reached out, but I want to make sure you have everything you need!! Thank you :)

I sure would like to know to whom your Mortgage Department "reached out"- it sure was not us. It's fruitless anyways - we found a great Mortgage Company and this one does not screw Military retirees over and does not claim to be "for the Military". Lesson learned!!!!!!!!