Do not trust the Mortgage Department

[AKMoose]

USAA issues pre-approval letters for vacation home mortgages and suddenly decides to change their policy and discontinue 2nd home mortgage coverage without informing the pre-approved member of this change. Great customer service -NOT - Shame on you!! We are soooo done with USAA.👎🏻👎🏻👎🏻

[Briana Hartzell USAA]

Dear AKMoose,

We would like to get some more information about the disconnect between our policies and the pre-approval! A mortgage specialist will be reaching out to you shortly. Thank you for posting.

[AKMoose]

5/5/15 pm - No word from the Mortgage specialist yet.!!!

[Briana Hartzell USAA]

I will follow up and make sure someone reaches out. Thank you for keeping me posted!

[AKMoose]

Update: May 12, 2015
Still waiting for the Mortgage Department to contact us. REALLY!!!!

[Briana Hartzell USAA]

Hi Akmoose,

Wanted to check in on you again, from my end it looks like we have reached out, but I want to make sure you have everything you need!! Thank you :)

[AKMoose]

I sure would like to know to whom your Mortgage Department "reached out"- it sure was not us. It's fruitless anyways - we found a great Mortgage Company and this one does not screw Military retirees over and does not claim to be "for the Military". Lesson learned!!!!!!!!