Thank you for your reply Michael,
I do not want apologies. I want the contractors, I have identified, heads on a pike and there should be no less than that action taken. These "people" had a significant negative impact on my family and life when their jobs are to enhance both. They caused enormous stress, anguish, cost my family money, time and pain which does not seem to end.
I get it, people complain on here. Here is the issue, people who love USAA and have been decades long loyal customers are finding the "service" of USAA to be less than acceptable.
Is USAA trying to purge it's loyal customer base? That is exactly what is taking place.
I have spoken to the CEO'soffice, HUD, CFPA, and a member advocate, filing complaints with all, and I will be informing the State of California today. Funny enough when I spoke with the MA she agreed and apologized that USAA screwed up and then stated I am not sure we can salvage this. May I suggest USAA figure out a way to salvage this, fire those responsible and perform a forensic review of each and every contract they have had their hands on,
Any contractor hired needs to be fully vetted. Instead USAA blindly contracted with a third party with no idea who or what they employ. Personally I have found that the people I dealt with worked for the Big 5 and continued their duplicitious practices in USAA.
It is clear, due to these contractos, USAA has several class action lawsuits on it;s hands from a cursiory review of this site..
Yesterday USAA had a major IT failure. USAA allowed unvetted contractors into a secure site, exposed each and every member. our personal information and that of our families. How exactly are you protecting the members?
Disappointed is an understatement.
How did you know the reason you were denied the refi loan was due to veteran status?
In regards to credit score, different companies use different algorithms for calculating credit score. While there are regulations about how long certain things can remain on your credit report (which USAA has zero control over) things like "if you pull credit multiple times in a 30 day period it only counts as one" aren't necessarily the same for every algorithm.
Eric3742, thanks for reaching out to us in Community. USAA is always looking for ways to improve the products and services we offer to our members. Please contact us at 1-210-531-USAA (8722) if you wish to discuss your experience further.
That lame reply to a very specific set of demands from Bent Over Vet means that contract lawyers have taken over USAA's end of this board, which means that this board is no longer of any use to USAA's "members," as is the case with USAA's self-abnegating approach to the mortgage business over the last several years. So go elsewhere for mortgages; this part of USAA's business is not going to get fixed. (Other than that, USAA remains OK, for now, anyway).
PS: Michael's earlier reply said that "We [USAA] cannot apologize enough...." True, but only one apology is necessary, becuse an true apology (as opposed to a "customer-service" apology) includes a credible promise of reform. The bottom line is that USAA has not as yet apologized at all.
JDS: 55 yr member,
We understand this matter is important to you. USAA takes note of all feedback from our members. When necessary, we also step in to assist members and provide resolution.
If you have a situation that you would like assistance with, we encourage you to contact one of our banking specialists at 1-800-531-8722.