Dear Mrs parker,
I regret the inconvenience this has caused you and your husband. I have escalated this over to someone in our mortgage department, someone will be in touch soon. Thank you for posting in the community!
Good for you! Go elsewhere and dont waste your time with usaa bank. stay away from usaa bank & i'm moving my retirement accts and insurance elsewhere asap too! hope usaa fails! they were great when i joined many moons ago, but now they're terrible!